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Frequently Asked Questions

Booking & getting started

No. You book as a guest — just enter your details at checkout. An account is created automatically afterwards so you can manage your bookings, but there is no sign-up step.

On the website, pick your instrument, tutor, date and time, and pay at the point of booking. Confirmation comes by email.

Yes — a 30-minute taster for £7.50 (first lesson only). Book a normal 30-minute lesson and apply code TASTER at checkout.

Single lessons are absolutely fine. Blocks of 5 are optional and save a little.

Definitely. Lessons are for any age and any level, and complete beginners are very welcome.

The lessons

Every lesson is 1-to-1 with a specialist tutor — no group classes.

30 minutes or 60 minutes.

In person for all instruments at our Birkenhead studio. Online is available in some cases — Piano with Gary is the main online option.

Unit 26, Price Street Business Centre, Birkenhead, CH41 4JQ. Entry is via Arthur Street; we are on the first floor, left as you come up the stairs.

Any age and any ability, from total beginners to advanced.

It depends on the instrument. For Drums and Piano, we have professional level equipment that students can use during their lessons. For other instruments such as guitar, violin, and Bass Guitar, we do have some availability, but it is always better to bring your own. We do not have spare ukuleles, mandolins, saxophones, or Flutes for students to use in their lessons, and student will be required to bring their own.

Yes — parents and carers are welcome to sit in on lessons at any time.

Yes — ABRSM, Trinity and Rockschool exam prep. We prepare you but do not host the exams themselves.

Yes — all our tutors are DBS-checked. For any other safeguarding, accessibility or special-needs questions, email help@wirralmusicfactory.com and Matt will be glad to help.

Prices & 5-lesson blocks

Lesson prices vary depending on the tutor, but every tutor offers a 30 minute taster lesson for £7.50.

A pack of 5 lessons for one instrument: Starting from £75 for 5×30 min (save £5) or £140 for 5×60 min (save £10).

NOTE: Please check rates for each tutor.

You buy the block and we email you a voucher code. You then apply that code when you book each of your 5 lessons, so the block price covers all five.

Yes — all purchases expire 180 days (about 6 months) after purchase.

No — each block is tied to the instrument or tutor it was bought for.

Payment & refunds

Online: card (Stripe). In person at the studio: card or cash.

You pay at the point of booking — a single lesson pays for that lesson; a block is paid upfront.

Single lessons are refundable if cancelled at least 24 hours before the start time. Blocks are refundable within 2 weeks of purchase if no lessons have been used. Anything else, please get in touch. Refunds are aproved by your tutor.

Managing your bookings

In your account area at /my-account/. You reach it via the Manage my bookings link in your booking emails.

You can also ask our AI assistant chat bot Maestro. He lives at the bottom of each screen.

On the /my-account/ page, enter the email you booked with and you will get a fresh secure sign-in link. There is no password to remember.

Through your account, or by asking Maestro (the chat on the website). Please give at least 24 hours notice to avoid being charged.

 

Cancelling & rescheduling

At least 24 hours notice to cancel or reschedule.

The lesson is charged in full and no refund or voucher is given. If you have what you feel is a valid reason please let us know but the final decision is with your tutor.

If you cancel an individual lesson from your block with more than 24 hours’ notice, your credit is restored for use at a later date. Lessons cancelled with less notice are forfeited. Please note that refunds on a full block must be requested within two weeks of purchase.

Refunds aren’t available once a block has begun, so please book only when you’re confident you can use all the sessions.

The lesson is carried forward to a future slot. Make-up lessons are offered when the tutor cancels, not for student cancellations.

Getting here & getting in touch

Free parking is available and we are well served by public transport. What3Words: ///tilt.dairy.gasp (this takes you to the car park).

Our address is Unit 26, Prices street business centre, Birkenhead CH414JQ

No fixed hours — the studio is open whenever lessons are booked. Book online and your tutor will be there for your slot.

Use the enquiry form on the site or email help@wirralmusicfactory.com. Replies come by email.

For many enquiries our AI chatbot Maestro can help with many questions.